Frequently Asked Questions
Where are your products made?
All of our products are proudly made in the United States and decorated by unionized artisans.
How much of my purchase benefits SONG?
100% of this store's revenue is directly received by Southerners on New Ground.
When will I receive my order?
Most orders ship within one week and then are subject to standard USPS ground transit times.
During checkout we will post our best estimate for date of delivery but we do not guarantee the date of delivery.
How do I make a return or exchange?
All sales are final. The items in our store are manufactured to order. Therefore we cannot accept returns or exchanges.
If you need to replace an item that was damaged upon receipt, please reply to your order confirmation for assistance from our customer service team.
Contact Us
Please use this form to send us questions related to merchandise. Note: replies to your questions will come from the customer service team of our merchandise vendor, F.I.I.
For all other information please visit SouthernersOnNewGround.org.